Question 1

UK Coaching terms and conditions

Accepted Answer

Booking terms and conditions for Group Clinics and Private lessons at The Snow Centre - Hemel Hempstead

Payment - All clinics and private lessons must be booked in advance and full payment made at the time of booking.

Juniors  - We are sorry but we do not accept bookings from under-18s.

Ability level - All our coaching sessions in the UK, including group clinics and private coaching require a minimum ability of Level 4 on our ability scale.

Cancellations - If you need to cancel and provide us with 7 days notice you will be refunded in full. If you need to cancel between 7 days and 24 hours of your lesson we will provide you with a full credit which can be applied against future courses. No shows or cancellations with less than 24 hours notice are not refundable.

Delays  - If you are delayed due to traffic, weather, etc. please text or call your coach Scott 07979 500964 or Rob 07515 396137 with your estimated time of arrival.

If you are on a group clinic just meet us on the  slope when you arrive, if you can't find us on the slope we will be in  the coffee bar on a break.

If you are on a private lesson we are  unable to delay your slope pass starting time but will ski with you until your pass expires. We cannot offer partial refunds for missing time on your course.

Minimum Numbers - Should a  single session group clinic have only one person booked on it we will run the course as an extended private 90-minute session on the slope with video review during a break in between. We find that with only one person, a full 2 hours on slope coaching session is too intense and counterproductive.

Should a multiple session group clinic have only one person booked on it we will run the course as an extended  private session consisting of a 90-minute session on the slope followed by video review and optional practice time on your own afterwards. We find that with only one person two full one on one coaching sessions are too intense and counterproductive. Your slope pass will remain valid for four hours and you can use the remaining time to practice and consolidate the mornings coaching on your own.

Equipment Hire -  Skis, boots, poles and helmets are included within your course fee. You are of course free to use your own equipment. Ski jackets / trousers can be hired from The Snow Centre at additional cost and gloves can be purchased on site.

Question 2

Holidays terms and conditions

Accepted Answer

Inside Out Skiing looks after your 'on-snow' experience, the ski course.  We also provide a service to offer you a number of other services  including accommodation and travel, pre-payment of lift passes and equipment hire amongst others. Therefore, the booking conditions have  been split into two sections:

· Ski Courses
· Other Services

If you have booked any Other Services please refer to the booking conditions for ‘Other Services'. These are also shown on the Inside Out  Skiing website.

Ski Courses

Terms
Ski course: Refers to all Inside Out Skiing courses as described on the Inside Out Skiing website. By booking a ski course either by telephone, post or email you will be agreeing to these booking conditions. If you are booking on behalf of others you will also be taking on responsibility that the other members of your group have read and agree to these booking conditions. Please read them carefully and if there is anything you are unsure about please contact  us immediately. All the booking conditions along with information on our website, brochures and any letters or emails that you have received form the basis for your contract with Inside Out Skiing.

Ability level
All of our coaching holidays, including short breaks and week-long coaching holidays, will specify a minimum ability level that you must meet in  order to book. Please ensure you meet that minimum standard by referring to our ability scale. If in doubt please contact us prior to booking.

Liability 
Inside Out Skiing uses the services of instructors to provide the service as advertised on the Inside Out Skiing website. They are qualified through their governing body in the country in which they provide their service. Their membership through their professional organisation includes insurance to provide the services they have been qualified to deliver. They are not employees of Inside Out Skiing. Therefore, when under their care your contract is directly with them. Should you be involved in any dispute involving an instructor where the dispute involves insurance then this will be direct with the organisation that provides their insurance not Inside Out Skiing. In these booking conditions all mention of instructors are those that are working on behalf of Inside Out Skiing and not Inside Out Skiing employees.

Prices 
Prices for accommodation and travel, where included, for our coaching holidays may increase in line changing exchange rates. Where this might happen any possible increases or surcharges will be shown clearly on our website. The cost of the ski coaching that we provide is guaranteed against any changes once you have booked.

Booking and Paying For A Ski Course Out in the Alps
A deposit payment is due on booking your coaching course outside the UK. You must make a coaching fee deposit payment to ensure your place on your coaching course. This deposit is fully refundable within 7 days of  your payment for any reason to give you time to arrange for flights and accommodation, after 7 days it is non-refundable. Full payment of your coaching fee is required within 8 weeks of your coaching holiday.

Your accommodation deposit and final payment due date is specified by our relevant accommodation partner for your specific holiday.

Cancellation policy
If you need to cancel a ski course that will be run outside the UK the following cancellation charges will apply.

Within 29 - 56 days before departure date 50% of full course cost 
Within 0 - 28 days before departure date 100% of full course cost

Please note that your coaching fee deposit is non-refundable after 7 days from  your booking.

Note: this cancellation policy is for the ski course only.

If you have booked other services please see: Inside Out Skiing ‘Other Services Booking Conditions’.

Refund policy 
In the event of Inside Out Skiing being unable to deliver the course as promised in the booking conditions, website and literature (for example  due to staff illness or injury) we will refund on a pro rata basis any time missed or transfer missed time to a future course.

In case of Injury/illness – You are strongly recommended to have holiday  insurance in place in case of accident or injury. We cannot provide refunds due to injury/illness but should you be injured or take ill during a lesson with us we will provide your insurers with invoices and documentation so that you may make a claim with them.

Refunds will be made by via bank transfer and you will need to supply us with your banking details prior to us making a refund. Refunds will be processed within 48 hours of receipt of your written claim.

Course Only - With No Accommodation & Travel. 
On most weeks you can book the ski course and arrange all your own travel and accommodation. On some courses where we have had to guarantee hotel  beds we may not be able to offer this option and you may have to book  the accommodation on offer with the course.

Minimum Ski Level 
On each course there is a minimum ski level. This is shown on the website page for each course. It can sometimes be difficult to judge your level and you may find that your  ski level is below the minimum level for the course you have booked. Normally we are able to cater for this eventuality, however on rare  occasions if this happens we may need to transfer you into another appropriate ski course with a ski school or arrange private instruction with another instructor in the resort. We will use the course fee paid to purchase lessons to the equivalent value. The lesson durations may therefore vary and may not be equivalent to the Inside Out Skiing ski  course advertised.

Group Sizes 
Maximum: Never more than 8 per coach with some courses having smaller group sizes.

On-Snow Course Times 
Our  courses we generally start at 9:15 but this is dependent on lift  opening times and time of year. Times will be confirmed at the welcome  evening.

Welcome Evening on Out weeks
On the evening before  the Out ski course starts we hold a welcome meeting. This is normally at  7pm in the hotel/chalet where the majority of the course participants are staying. The exact location and time will be shown on your booking  confirmation. This is an opportunity to meet the instructors and chat about your skiing level and aspirations. The instructors will also talk  about the course, meeting times and any other relevant information. If  you cannot attend the welcome meeting, please let one of the Inside Out  Skiing representatives know. Use the contact numbers shown towards the end of these booking conditions.

Off-Snow Activities 
As part of the ski course we also provide some off-snow sessions in the  form of technical discussions and video analysis. The structure,  duration and number of these sessions will vary from course to course.

Groups & Ability Level 
We will try to work out the groups for the week based on your stated  skiing level and our discussions at the welcome meeting. For the first session we divide everyone into groups based on either the information  you have provided us with or by our recollection of your ability level from the previous time you skied with us. We will often move people around for the second session onwards in order to make sure groups are compatible. If you would like to move groups into a faster or slower  moving group or a group that is tackling easier or more difficult terrain there is normally the possibility of doing this. If moving  groups means going above the maximum number as advertised then this will not be possible. The instructors working on behalf of Inside Out Skiing will have the final decision of which group you should ski in.

Mixed Level Ability Groups 
On some weeks when we have fewer groups there is the likelihood that the group will contain a mixed level of ability. This may mean working more technically, waiting for slower members of a group, allowing faster members of the group to go ahead, group members working on different aspects of their skiing, group members tackling different terrain. If  you are a stronger member of the group it is vital that you are  supportive of slower members. Also, if you are a slower member of the group then you must not let this affect your confidence. All the  instructors are very skilled at developing performance whilst catering  for variations in levels of ability. By booking an Inside Out Skiing ski  course you will be accepting the possibility you may be in a group of a mixed level of ability.

Skiing with friends and family
If you are at different levels but would like to ski in the same group, we may be able to accommodate this. It will mean that the more experienced members of your party will ski in the group with the less experienced  members of your party. We can only accommodate this request if the group remains under the maximum number of clients per group as advertised.

Accepting Risk 
By booking an Inside Out Skiing course you will be taking advantage of a huge amount of experience and expertise. The instructors who work on behalf of Inside Out Skiing are very skilled at developing performance as described on the Inside Out Skiing website. The instructors are well trained in the safety aspects of skiing in the mountains. They can advise, help and lead you. However skiing involves an element of risk, which you must accept as inherent to the sport. You must take responsibility over your own actions and decisions when skiing on the mountain either by yourself or within an Inside Out Skiing group. It is known that accidents do happen as part of skiing. By booking on an Inside Out Skiing ski course you will be accepting the risk involved and accepting that an accident may happen. You will also be responsible for accepting whether to take part in any activity whether; an exercise, a particular technique, skiing a particular slope, skiing a particular speed, skiing particular snow textures.  Inside Out Skiing and the instructors working on behalf of Inside Out Skiing cannot be held responsible for accidents. If at any point you  wish to not take part in an activity for any reason then you must let the instructor know immediately.

Responsibility And The FIS Code Of Conduct 
All skiers must ski in accordance with the ‘FIS Skier’s Code Of Conduct’. This is shown towards the later part of these booking conditions. Each member of the group has the responsibility to ski in accordance with these rules. Inside Out Skiing and the instructors working on behalf of Inside Out Skiing are not responsible for how each skier chooses to ski. If you are involved in an accident involving another member of the group Inside Out Skiing and the instructors working on behalf of Inside Out Skiing cannot be held responsible.

On Snow Course Cancellation Due To Extreme Weather
Occasionally due to extreme weather conditions all the ski lifts in the resort may  be closed. If we are unable to run our on-snow training we will try to  supplement this with other off-snow activities. The off-snow activities may not be to the equivalent time that the ski course is advertised. We  cannot give refunds for any on-snow time missed due to lift closure. Check your insurance policy as it may cover you for lift closure.

Opting Out 
If you think you may opt out of a session for any reason please aim to do so before the start of the session. If possible let the instructor working on behalf of Inside Out Skiing or an Inside Out Skiing representative know before-hand. If you choose to opt out during a session, the instructor will lead you to a safe place from where you can opt out. From this point you will be accepting all responsibility for yourself. Should you have an accident returning to your original destination this will be your responsibility. In certain situations when safety is an issue the instructor will inform you that opting out is not advised until the group reaches a safe place. If you choose to go against this advice you may seriously endanger yourself and others that may have to be called to your rescue should you get into trouble. Should  you choose to opt out you will be taking full responsibility for yourself.

Being Asked To Leave The Course 
If the instructor  eels that you are skiing or behaving in a manner that either endangers yourself, other members of the group or public or causes disruption within the group, the instructor will ask you to adjust your skiing and / or behaviour accordingly. Failure to do so could result in being asked to leave the course. In this situation no refunds will be given.

Course start times
It  is your holiday and we want to make sure you are having fun. Our courses are not “boot camps” but as a courtesy to others on the course we are fairly strict on meeting times to start each session. We will normally wait 5 minutes but if you are going to be late for whatever  reason please call or text. Your Instructor may not be able to answer  quickly during skiing lessons. If you are very late we may not be able to meet with you on the mountain due to safety reasons.

Safety Equipment

Helmets: 
Helmet wearing for adults is optional and purely an individual choice. We  recommend the wearing of a safety helmet on all Inside Out Skiing ski courses based in the mountains. Falls can happen to any level of skier. All skiers may occasionally lose control and if you are a strong skier on one of our coaching clinics skiing at speed, a fall and failure to  wear a helmet could lead to injury.

Insurance 
It is your responsibility to make sure you have adequate insurance cover for the ski course you have booked on both for mountain rescue, injury and  holiday curtailment.

FIS Skiers Code of Conduct 
It is the  responsibility of every skier whether skiing by themselves or in an Inside Out Skiing group to adhere to the FIS skiers Code of Conduct as listed below. Failure to do so, could lead to civil and criminal  liability in the event of an accident. 
1. Respect For Others
Skiers must behave in such a way that they do not endanger or prejudice  others. Skiers are responsible for their behaviour and their equipment.

2. Control Of Speed and Skiing
Skiers must ski in control. They must adapt their speed and manner of skiing  to their personal ability and to the prevailing conditions.

3. Choice Of Route
Skiers coming from behind must choose their route so as to not endanger skiers  ahead. In other words, the skier in front / below always has priority.

4. Overtaking 
Skiers may overtake other skiers above or below and to the right or the left,  provided they leave enough space for the overtaken skier to make any  voluntary or involuntary movement.

5. Entering And Starting
Skiers entering a marked run or setting off must look up and down the run to  make sure that they can do so without endangering themselves or others.

6. Stopping On The Piste
Unless absolutely necessary, skiers must avoid stopping on the piste in narrow  places or where visibility is restricted. After a fall in such a place the skier must move clear of the piste as soon as possible.

7. Climbing And Descending On Foot
Whether climbing or descending on foot, Skiers must keep to the side of the piste.

8. Respect For Signs And Markings
Skiers must respect all signs and markings.

9. Assistance
At  Accidents All skiers are duty-bound to assist. Hit and run offence in skiing will incur a criminal conviction similar to hit and run offence  on the road.

10. Identification
All skiers and witnesses, whether a responsible party or not, must exchange names and addresses following an accident.

Complaints 
If  you have any complaints please speak direct to the instructor or an Inside Out Skiing representative immediately during your ski course. They will help rectify the problem as soon as possible if they can. Failure to speak with anyone during your stay could invalidate any  complaint you may choose to make after your return. If you are still  unsatisfied on your return please write direct to Inside Out Skiing.

Emergency Telephone Contacts 
Scott Pleva Mobile +44 7979 500 964 
Rob Rees Mobile  +44 7515 396 137

Other Services 
Inside Out Skiing Other Services Booking Conditions

Inside Out Skiing looks after your 'on-snow' experience, the ski course. We also provide a service to offer you a number of other services including  accommodation and travel. Therefore the booking conditions have been  split into two sections: 
• Ski Courses 
• Other Services 
If you have booked a ski course please refer to the booking conditions for ‘Ski Courses’. These will be shown on the confirmation invoice for the ski course and the Inside Out Skiing website.

Terms 
The term ‘Other Services’ refers to accommodation, travel and any other service. 
The term ‘Service Provider’ refers to tour operators, hotels, transport companies and any other businesses that Inside Out Skiing contracts to provide other services for you.

Booking Other Services & Liability 
Inside Out Skiing does not lease or own any accommodation or means of transportation. We book these services on your behalf with other service providers. Therefore, your contract for these services will be direct with the service providers. Should any problems arise between you and the service providers such as an accident or any dispute whatsoever, you will be required to take the matter up directly with the relevant party concerned and not Inside Out Skiing.

Agreeing To The Booking Conditions 
You will need to read and agree to: 
1. Inside Out Skiing ‘Other Services’ booking conditions 
2. The booking conditions of the service providers that your accommodation and travel and other services are booked with. By booking any other services by telephone, email or letter you will be agreeing to these booking conditions and will be bound by them. If you are booking on behalf of others you will also be taking on responsibility that the other members of your group have read and agree to them. Please read them carefully and if there is anything you are unsure about, please contact us immediately.

Accuracy Of Information 
When booking any other services through Inside Out Skiing you must take care in reading all the relevant documentation on the Inside Out Skiing website and on the website of the service providers. This information along with any emails and / or letters will go towards portraying an accurate picture of what you have booked.

Booking Direct With Tour Operators through Inside Out Skiing 
On most of our courses the accommodation and travel is booked direct with various tour operators on your behalf. We can act as an agent for Tour operator and process your payment direct with them. Monies are therefore not paid to Inside Out Skiing but direct to the Tour Operator on your behalf. Our tour operator partners are all member of ABTA. You will need to read and agree to their Booking Conditions. The link to their booking conditions will be shown on your confirmation invoice. Please see the Inside Out Skiing website and talk to our office to confirm what is included in the price advertised. If you are booking  ‘accommodation only’ and booking your own flights and transfers separately you need to see booking flights and transfers later in these  booking conditions.

Booking With Other Service Providers through Inside Out Skiing 
On some of our courses in resorts where Tour Operator do not operate we have negotiated accommodation direct with a hotel. We have reserved rooms in the hotel specifically for our courses. These bookings do not  involve flights and therefore do not come under ‘The Package Travel, Package Holidays and Package Tours Regulations’. You will therefore need to pay Inside Out Skiing direct for these services and we pay the service provider. You will still need to read and agree to their booking conditions if they have them. These will be shown on your confirmation invoice. If the service provider does not have booking conditions you will only need to agree to the Inside Out Skiing booking conditions but will still be bound by any information shown on their website. If booking flights and transfers separate to accommodation, please see flights and transfers later in these Booking Conditions.

Cancellations With Tour Operators
The cancellation charges are shown on the Tour Operator booking conditions or the booking conditions of the service provider your accommodation and travel is booked with.

Cancellation Charges With Other Service Providers 
If the service providers do not have booking conditions you will be  agreeing to these booking conditions regarding cancellation. The following cancellation charges will apply: 
Prior to 56 days before departure ....Deposit 
29 to 56 days ..........................................50% 
28 days or less ........................................100%

Booking Your Own flights And A Transfer With Inside Out Skiing 
On some weeks where ‘accommodation only’ is booked you can organise your own flights and book a return transfer with Inside Out Skiing from the airport to the resort. Transfer times are advertised on the Inside Out  Skiing website

Booking Your Own Outbound Flight 
We advise on leaving at least 1 hour between your flight arriving and the transfer departing.

Booking Your Own Inbound Flight 
We advise on leaving at least 1.5 hours between the transfer arriving at the airport and your flight departing.

Missing The Advertised Transfer 
The transfer will need to depart at the advertised time. If for any reason you will not make the advertised time, please call a Inside Out Skiing  representative on one of the contact numbers advertised towards the end of these booking conditions to let them know. You may need to organise and pay for a private transfer when you arrive at the airport. This may  be covered on your insurance. Please check your policy.

Transfers And Liability 
Inside Out Skiing do not own or lease any transport. Transfers are organised with other service providers on your behalf. Your contract will be with  the other service providers and not Inside Out Skiing. Details of the service provider and their terms and conditions can be obtained from our office within 2 weeks of your departure date. If you would like a copy of their terms and conditions please contact us prior to your departure.

Ski Carriage 
Tour Operators will be adding a charge for  ski carriage. Please let our booking office know in advance if you intend to carry skis on your flight. Failure to book and pay for ski  carriage in advance could mean that the airline may refuse the carriage of your skis when checking in at the airport. If booking your own  flights please check with the airline.

Passports 
Check your passport is up to date. Some countries require that your passport is valid for a further 6 months from the date of your return.

Complaints 
If you have any complaints, please see a local representative of the  service provider or an Inside Out Skiing representative during your  stay. They will help rectify the problem as soon as possible if they can. Failure to speak with anyone during your stay could invalidate any complaint you may choose to make after your return. If you are still  unsatisfied on your return please write direct to the service provider and to Inside Out Skiing.

Question 3

Duration of Credit notes and Frequent Skier Points

Accepted Answer

Frequent Skier Points are issued whenever you attend a course with us, points expire 3 years from date of issue.

Credit Notes/ Individual Coupons given to you are valid for 2 years from date of issue and will be removed from your account after 2 years if not used.

Question 4

Emergency Telephone Contacts

Accepted Answer

Emergency Telephone Contacts

Scott Pleva mobile +44 7979 500 964 
Rob Rees mobile +44 7515 396 137

Question 5

Business Description

Accepted Answer

We provide ski instruction within the UK. All our instruction is provided by instructors qualified by the BASI - British Association of Snowsport Instructors and are licensed with public liability insurance coverage through BASI.

Question 6

Contact Details

Accepted Answer

By Email: info@insideoutskiing.com this address will be answered within 24 hours

By Post: Inside Out Skiing 263 Rayleigh Road, Brentwood, Essex CM131PL

By Telephone: 07979 500964

Question 7

Privacy Policy

Accepted Answer

At Inside Out Skiing we are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us. This Privacy Policy, together with our terms of use, provides an explanation as to what happens to any personal data that you provide to  us, or that we collect from you. We do update this Policy from time to time so please do review this Policy regularly.

For the purpose of the Data Protection Act 1998 our data controller is Scott Pleva.

Information We Collect 
In operating our website we may collect and process the following data about you:        
i. Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.     
ii. Information that you provide by filling in forms on our website, such as when you registered for information or make a purchase.     
iii. Information provided to us when you communicate with us for any reason.

Storage of Financial Data
Inside Out Skiing does NOT store any financial details (credit or debit card  numbers). All transactions are done via secure servers or direct  bank transfers.

Use of Cookies 
On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our website to our advertisers. Such information will not identify you personally it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.  Similarly to the above, we may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and the service that we provide to you. All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access  particular parts of our website. Our advertisers may also use cookies, over which we have no control.  Such cookies (if used) would be downloaded once you click on advertisements on our website.

Use of Your Information
The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:        
i. To provide you with information requested from us, relating to our products or services. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.       
ii. To meet our contractual commitments to you.     
iii. To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service. If you are an  xisting customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you. Further, we may use your data, or permit selected third parties to use your data, so that you can be provided with information about unrelated goods and services which we consider may be of interest to you. We or they may contact you about these goods and services by any of  the methods that you consented at the time your information was collected. If you are a new customer, we will only contact you or allow third parties to contact you onlywhen you have provided consent and only by those means you provided consent for. If you do not want us to use your data for our or third parties you will have the opportunity to  withhold your consent to this when you provide your details to us on the form on which we collect your data. Please be advised that we do not  reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors.

Storing Your Personal Data
We may transfer data that we collect from you to locations outside of the European Economic Area for processing and storing. Also, it may be  processed by staff operating outside the European Economic Area who work  for us or for one of our suppliers. For example, such staff maybe  engaged in the processing and concluding of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or  processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this Privacy Policy. Data that is provided to us is stored on our secure servers. Details  relating to any transactions entered into on our site will be encrypted  to ensure its safety. The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where  you have chosen) a password so that you can access certain parts of our  site, you are responsible for keeping this password confidential.

Third Party Links
You will find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Access To Information
The Data Protection Act 1998 gives you the right to access the information that we hold about you. Should you wish to receive details that we hold about you please contact us.

Question 8

Website Terms & Conditions

Accepted Answer

These terms and conditions govern your use of our website. Please read  the terms in full before you use this Website. If you do not accept  these terms, please do not use this Website. Using the Website implies that you accept these terms. We do occasionally update these terms so  please refer back to them in the future.

1.   SITE ACCESS
1.1      You will be able to access the majority of this Website without having to register any details with us. [However, particular areas of  this Website will only be accessible only if you have registered.]

2.    USE OF WEBSITE
2.1    You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.
2.2    The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.
2.3   Subject to paragraph 2.1, no part of this Website may be reproduced without our prior written permission.

3.      SITE UPTIME
3.1    We take all reasonable steps to ensure that this Website is available  24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore, we will not be liable if this website is unavailable at any time.
3.2    This Website may be temporarily unavailable due to issues such as  system failure, maintenance or repair or for reasons beyond our control.  Where possible we will try to give our visitors advance warning of maintenance issues but shall not be obliged to do so.

4.    VISITOR CONDUCT
4.1    With the exception of personally identifiable information, the use of which is covered under our Privacy Policy any material you send or post  to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for  any and all purposes. 
4.2   When using this website you shall not post or send to or from this Website any material:
(a) for which you have not obtained all necessary consents;
(b)  that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or  constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United  Kingdom;
(c) which is harmful in nature including, and without  limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
4.3   We will fully co-operate  with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 4.2.

5.    LINKS TO AND FROM OTHER WEBSITES
5.1      Any links to third-party websites located on this Website are provided for your convenience only. We have not reviewed each third- party website and have no responsibility for such third party websites or their content. We do not endorse the third-party websites or make representations about them or any material contained in them. If you  choose to access a third party website linked to from this Website, it  is at your own risk.
5.2   If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website, and subject to the following conditions:
(a) you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us;
(b) you do not misrepresent your relationship with us or present any false information about us;
(c) you do not link from a website that is not owned by you; and
(d)  your website does not contain content that is offensive,  controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in  the United Kingdom.
5.3   If you choose to link to our website in  breach of Paragraph 5.2 you shall fully indemnify us for any loss or  damage suffered as a result of your actions.

6.    DISCLAIMER
6.1    We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. We may make changes to the material on this Website at any time and without notice. The material on this Website may be out of date, or on rare occasions incorrect and we make no commitment to ensure that such material is correct or up to  date.
6.2   The material at this Website is provided without any  conditions or warranties of any kind. To the maximum extent permitted by law, we provide access and use of this website on the basis that we  exclude all representations, warranties and conditions which but for these Terms may have effect in relation to this Website.

7.    EXCLUSION OF LIABILITY
7.1    Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or  responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss, and whether in tort or contract or otherwise in connection with this  Website.
7.2   Nothing in these Terms shall exclude or limit  liability for (i) death or personal injury caused by negligence (as  defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii)  misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under the law of the United Kingdom.

8.    GOVERNING JURISDICTION
This Legal Notice shall be governed by and construed in accordance with  English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.

Question 9

Photography Credits

Accepted Answer

We are grateful to our clients who appear in the photography on this  website. If you appear in a photograph which you do not wish to have  included on the site please contact us and we will replace it immediately.

We are also grateful to our clients who share their photographs with us for inclusion on the website, and we  acknowledge their copyright. We list their contribution for the site overall here:

Jason Gibson
Ray Collins
Emmeline Cane-Honeysett
Murat Imamzade
Mark Woods
Ruth Gordon
Sam Gee
Alison Davis
Greg Hilton
Mike Abromovich
Dave Baxter
Paul Ankers
Chris Noronha
Greg Eaton
Charlotte Miller
John Miskelly
Andy Starkey