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Inside Out Skiing looks after your 'on-snow' experience, the ski course. We also provide a service to offer you a number of other services including accommodation and travel, pre payment of lift passes, equipment hire amongst others. Therefore the booking conditions have been split into two sections: 

· Ski Courses

· Other Services

If you have booked any Other Services please refer to the booking conditions for ‘Other Services'. These are also shown on the Inside Out Skiing website.

Terms
Ski course: Refers to all Inside Out Skiing courses as described on the Inside Out Skiing website. By booking a ski course either by telephone, post or email you will be agreeing to these booking conditions. If you are booking on behalf of others you will also be taking on responsibility that the other members of your group have read and agree to these booking conditions. Please read them carefully and if there is anything you are unsure about please contact us immediately. All the booking conditions along with information on our website, brochures and any letters or emails that you have received form the basis for your contract with Inside Out Skiing.

Ability level
All our coaching holidays, including short breaks and week-long coaching holidays, will specify a minimum ability level that you must meet in order to book. Please ensure you meet that minimum standard by referring to our ability scale. If in doubt please contact us prior to booking.

Liability 
Inside Out Skiing uses the services of instructors to provide the service as advertised on the Inside Out Skiing website. They are qualified through their governing body in the country in which they provide their service. Their membership through their professional organisation includes insurance to provide the services they have been qualified to deliver. They are not employees of Inside Out Skiing. Therefore when under their care your contract is directly with them. Should you be involved in any dispute involving an instructor where the dispute involves insurance then this will be direct with the organisation that provides their insurance not Inside Out Skiing. In these booking conditions all mention of instructors are those that are working on behalf of Inside Out Skiing and not Inside Out Skiing employees. 

Prices 
Prices for accommodation and travel, where included, for our coaching holidays may increase in line changing exchange rates. Where this is might happen any possible increases or surcharges will be shown clearly on our website. The cost of the ski coaching that we provide is guaranteed against any changes once you have booked.

Booking and Paying For A Ski Course Out in the Alps
A deposit payment is due on booking your coaching course outside the UK. You must make a club fee deposit payment to ensure your place on your coaching course. This deposit is fully refundable within 7 days of your payment for any reason to give you time to arrange for flights and accommodation, after 7 days it is non refundable. Full payment of your coaching fee is required within 8 weeks of your coaching holiday. 

Your accommodation deposit and final payment due date is specified by our relevant accommodation partner for your specific holiday.
 

If you need to cancel a ski course that will be run outside the UK the following cancellation charges will apply. 

Within 29 -56 days before departure date 50% of full course cost 
Within 0 - 28 days before departure date 100% of full course cost

Note: this cancellation policy is for the ski course only.

If you have booked other services please see: Inside Out Skiing ‘Other Services Booking Conditions’.

In the event of Inside Out Skiing being unable to deliver the course as promised in the booking conditions, website and literature (for example due to staff illness or injury) we will refund on a pro rata basis any time missed or transfer missed time to a future course.  

In case of Injury/illness – You are strongly recommended to have holiday insurance in place in case of accident or injury. We cannot provide refunds due to injury/illness but should you be injured or take ill during a lesson with us we will provide your insurers with invoices and documentation so that you may make a claim with them. 

Refunds will be processed within 48 hours of receipt of your written claim.